Richard Brink

General Manager, Hilton Lisle/Naperville

I have been working with Five-Star since 1997 and throughout the years I have always been very impressed with the level of service that Five-Star provides to our guests. Group meetings are an important part of our business and audiovisual is a key element to our hotel’s success. The entire team at Five-Star understands that and is focused on making us look good.

Five-Star truly understands our hotel culture and blends in seamlessly with my team to provide our guests with the same high level of service that we expect of ourselves.

On top of that, Five-Star has done a terrific job of increasing our revenues over the years and delivering great results to our bottom line.

Most of all, I really appreciate the direct relationship I have developed with the company’s owners and top executives and it makes me comfortable to know that my hotel is getting the attention it deserves and that they are available to me anytime I might need them.

Joseph P. Endress

Vice President of Facilities and Systems, McDonald’s Corporation

Bob Tippin came to us as an outside vendor for a group that was meeting here. I was impressed with Bob, but at the time was satisfied with our vendor. It’s significant that I was only satisfied – we were at zero in that area but not positive. There was no growth. I first considered changing when our vendor fell down on some follow through for a significant event and didn’t offer what I considered to be a timely or appropriate response. Bob had been keeping in touch, but our vendor addressed the problem and I did not change. Then, at our own Christmas party for our McDonald’s division, we had a headliner comedian performing. I asked the vendor for the best available sound quality, given the limitations of the ballroom, etc. I wanted whatever was needed to augment the performer to make sure he was heard clearly in every corner of the room despite what we knew would be a lot of ambient noise. The vendor blew it completely. The first joke the comedian made was to turn to the head table and say, “Hey, I sound like I’m at a McDonald’s drive thru!” I fired our old vendor immediately and called Bob and said, “When can you start?”

Holly Allgauer-Cir

Director of Catering, Hilton Northbrook

Good audiovisual service is huge to us. It makes my job so much easier – I really depend on Five-Star’s great knowledge and their hands-on attitude. Even clients who bring in their own audiovisual equipment get good service from Five-Star.

Five-Star’s service is impeccable. They are always on radio, so their response to a call is usually literally within a minute or two. They are always there quickly to keep things moving.

Their name is very appropriate to their business. Some companies have names like that, but they’re just a gimmick or something clever. Five-Star really lives up to their name.