Benefit From More Than 75 Years Of Specialized Industry Experience
Since the beginning, Five-Star AudioVisual has focused on maintaining a reputation of excellence by continuing to exceed the expectations of our clients. Upholding this business philosophy starts with the guidance, dedication and expertise of our company’s leadership team. These are passed down to each member of our audiovisual service and technical staff.
Our Key Leaders
Robert Tippin, President and Founder
When Robert Tippin founded Five-Star AudioVisual in 1995, it was with enthusiasm, extensive industry expertise and a single hotel account. Under Robert’s leadership, Five-Star has grown to over 75 hand-picked locations throughout North America. Robert’s 30+ years of hospitality and audiovisual industry experience have served his thriving organization well with its objective of providing personalized and focused audiovisual services to top hotel, resort, and conference center locations. He has served as President of Five-Star AudioVisual since its inception.
Christopher Walsh, Senior Vice President, Sales & Marketing
As Senior Vice President of Sales & Marketing, Chris leads the Sales and Marketing effort in all North American Hotel, Resort and Convention Center locations. Leveraging his years of national sales and marketing experience with PSAV, AVT & Encore Event Technologies, Chris brings a consistent track record of sales growth and increased profitability to all venue partners. His highly-effective cross functional sales teams drive both new business development and successful customer retention strategies for all brand partners and Five-Star AudioVisual. His responsibilities include sales process development, talent acquisition and training as well as successful strategic development, leadership and implementation of enterprise-wide event and revenue capture tools. Chris holds a Masters of Marketing Degree with High Honors from Roosevelt University, as well as a Bachelors Degree in Marketing from the University of Iowa.
James Oertli, Vice President, Operations
As Vice President of Operations for Five-Star AudioVisual, Jim Oertli oversees all aspects of operations including the Five-Star Employee Training Program, company-side asset management, Resort openings, and maintaining operational standards of all Resorts, Hotels, and Convention Centers across the United States and Canada. Jim began working with Five-Star in 2005. Before being promoted to his current role, Jim first worked as a service technician, then as Director of AudioVisual. Prior to joining Five-Star, he was Regional Manager for the St. Petersburg Times in St. Petersburg, Florida, where he oversaw outside sales in the EMA (Emerging Market Area) in Hillsborough County.
Jim earned his Bachelor’s degree in Information Technology from St. Petersburg College, while also acquiring Microsoft certifications in software development and hardware configuration. Jim’s background includes extensive experience in the development of programs and processes that develop management, leadership, sales, and customer service.
Nicholas Peczkowski, Controller
Nicholas (Nick) Peczkowski joins the Five-Star team with over 10 years of accounting supervisory experience. His professional career began in public accounting with Crowe Horwath in roles supporting government, non-profit and for-profit clients in both audit and consulting positions. He transitioned to College of DuPage and the College of DuPage Foundation where he led several strategic management teams in process change, cost utilization analysis, customer service enhancements, risk mitigation, budget and financial statement presentation, board presentation, and high-performance team restructuring. Nick’s latest position was financial analysis and long-term strategic planning roles for Calamos Family Partners where he directly supported many of the private entities as well as was the Controller of the National Hellenic Museum.
Matt Sernaker, Vice President, Sales Development
As Five-Star’s Vice President, Sales Development, Matt leads all property-level and above property level sales and event capture efforts for Five-Star Audiovisual. Under his dedicated sales leadership, Matt is responsible driving the highest levels of commissionable revenues and customer service in all Five-Star locations while driving key sales differentiation and return business through the successful deployment of all Five-Star sales systems, sales training and Five-Star’s proprietary Experiential Method Course (EMC). Matt has over 15 years of experience in the Event Production Industry working for University of California (Santa Cruz), Swank Audio Visuals, PSAV and Five-Star.
Matthew Alagna, Vice President, Hospitality Partnership
As Vice President of Hospitality Partnerships, Matt brings leadership and strategic sales direction for Five Star and has direct responsibility for the development and retention of the Five-Star portfolio. Matt has been in the hotel and resort sales industry, as well as hospitality audiovisual industry for over 30 years. During his career he has acted as Corporate Director of Sales/Director of Sales and Marketing/National Sales Manager for Boyne Resorts, AVT Event Technologies, Hershey Resorts, Pinehurst Resort and The El San Juan Hotel and Casino.
Brian Lynch, Regional Director, West
Brian Lynch began his career with Five-Star in 2010. First as a Director of Operations and throughout his many years of success, advanced into the Director of Event Production role for many prestigious resorts, ultimately procuring him the position of Western Regional Director. Brian has over 10 years of management experience in the Hospitality Industry, with a strong focus on operational efficiency and increasing sales revenues. Brian graduated with an AA in Liberal Arts from Fullerton College, and continued his education at Citrus College where he graduated at the top of his class in Master Recording & Production Curriculum. Brian has also graduated top of his class from The Conservatory of Recording Arts & Sciences, making him a true expert in all aspects of audiovisual, with a knack for ingenuity.
Brandon Norwick, Regional Director, Midwest
Brandon joined the Five-Star team in 2007 after having served two years with a previous AV Company in South Florida, where he became well versed in the fields of live audio, video, lighting, rigging, projection, and set design applications. In his thirteen years of service, Brandon has opened and operated several luxury brand hotels and resorts across Colorado, Utah and California. Before assuming his current role, Brandon served as West Coast Regional Director with Five-Star, while spearheading the opening of a 5,000 sq./ft warehouse to better facilitate the growing demands of the Southern California market. With over 15 years of experience in Hospitality and Event Production, Brandon prides himself in exceeding customer and hotel expectations with his creative and innovative outlook on event services. Brandon graduated at the top of his class with an Associates of Science Degree in Audio Technology/Audio Engineering, and further studied Materials Engineering at Cal Poly San Luis Obispo. He is also a member of the Professional Advisory Committee Board for SAE Institute as he aids in their mission to deliver competitive, industry-standard level of education, and job placement for graduates.
Jeremy Abel, Regional Director, East
Jeremy began working with Five-Star in 2010, first as a service technician, then as Director of Event Production, before being promoted to his current role. Prior to joining Five-Star, he was area manager for Central Locating Service in St. Petersburg Florida. Jeremy oversaw multiple mobile crews which protected multi billion-dollar infrastructures consisting of communication, power and gas in Pinellas County, Hillsborough County, Polk County and Pasco County. Jeremy earned his FDOT (M.O.T.), Confined Spaces and Ground Penetrating Radar Certifications. Jeremy’s Background includes extensive experience in hotel audio visual management, leadership, sales, and customer service.