Mission & Vision
Twenty-Five Years Of True Passion To Aid In Your Success
It started nearly 25 years ago with a single client and a vision.
Our vision was to become an elite hospitality and corporate audiovisual solutions provider by delivering exceptional service and unmatched quality. The audiovisual industry has changed quite a bit over the years, but one thing has remained the same, Five-Star AudioVisual’s commitment and dedication to serving our customers’ needs. Today, we have grown to partner with more than 60 of the finest Hotels, Resorts and Convention Centers around North America. We serve thousands of highly satisfied clients, yet we continue to value each with the highest level of priority
Five-Star AudioVisual provides the highest level of service possible for our clients and their guests. We embrace the history, culture and character of every client and their community. We become a seamless partner and valued member of the team that will deliver extraordinary service at every turn.
Our ultimate objective is to be regarded as the benchmark for service excellence and client satisfaction. To also deliver elevated success and prosperity to our clients. We believe in providing highly personalized services that reflect the individual culture of our clients, and offer audiovisual solutions tailored to their specific needs and goals. We focus on long-term partnerships and 100% customer retention. Our premier customer service is made possible by hiring the most enthusiastic, flexible talent in the industry.
How We Achieve Our Vision
Develop an intimate knowledge of our clients’ cultures and service expectations.
Consistently strive to develop innovative concepts to further our clients’ goals.
Embrace change as a catalyst for continual improvement.
Provide our services with gratitude and humility.
Monitor and measure our performance.
Maintain open communication with our clients and team members.
When President Robert Tippin founded Five-Star AudioVisual in 1995, it was with enthusiasm, extensive industry expertise and a single hotel account. Over the past two decades, the company has thrived under the objective of providing personalized and focused audiovisual services to top Hotels, Resorts and Conference Centers. Today, we are proud of the relationships we have built, the partnerships we have maintained, and the thousands of satisfied customers we have served across the United States and Canada.
Still privately owned and serving our very first client, Five-Star AudioVisual has remained a mid-size niche company by design. Throughout our distinguished history, we have always stayed at the forefront of technology and trends. We continue to specialize in developing strategies and implementing service standards that reflect the personality and goals of every client. It’s what sets us apart and why we retain nearly every partnership we begin.